An agent that sorts buyer messages by urgency, drafts replies in your voice for one-tap approval, and escalates the angry ones instantly. Drafts only — a human always sends.
Across marketplaces, with the order, tracking, and listing attached — context before drafting, not after.
2
Sort by urgency
Angry, time-critical (delivery today, safety, legal words) go to the top with an instant alert. Routine questions queue normally.
3
Draft in your voice
Each message gets a reply drafted from your past answers and policies — refund rules, reship rules, your tone.
4
One-tap approval
You approve, edit, or reject from one screen. Approved sends go out; nothing sends itself.
5
Learn from edits
Your edits feed back into the voice model, so drafts get closer to send-as-is over time.
What it needs
Inputs & tools
MessagesMarketplace inboxes
Order dataOrders + tracking
Your policiesRefund / reship rules
VoiceYour past replies
SendingHuman-approved only
Your time≈ 30 min/day
The 2 AM message that matters — "my order says delivered but nothing arrived, wedding is Saturday" — is escalated in minutes with a drafted reship reply, instead of being found at 9 AM under 40 routine tracking questions.
Run this agent yourself
⚡
1 · Get a FreshCrawl subscription
The agent runs on live marketplace data. FreshCrawl plans start free (1,000 credits), paid plans from $29/mo — every plan includes MCP access and an API key. freshcrawl.io →
🔗
2 · Link the MCP to your LLM
In Claude or ChatGPT, add a custom FreshCrawl MCP connector — server crawl.onewally.com/mcp — and paste your FreshCrawl API key. Your LLM can now pull live offers, Buy Box history, and sales estimates itself.
📋
3 · Paste the prompt
Copy the prompt below into your LLM and name your store. The agent runs against the live data it can now reach — no code, no exports.
Copy the prompt
Starter prompt
Step 3 · Paste this into your LLM
# Message Triage
Use the FreshCrawl MCP connected to this chat for all live marketplace data.
MY STORE (fill in once):
- Store name: [your store name]
- Seller ID or storefront URL: [paste it — the agent uses it to find your catalog]
- Marketplace: [Walmart US / Amazon US]
First, use the FreshCrawl MCP to look up my store, pull my catalog,
and work only on my listings. If you can't identify my store from
what I gave you, ask me for my storefront URL before anything else.
RUN SCHEDULE (set this where you run the prompt):
- Run this prompt: every 15 minutes during business hours.
- If your LLM app supports scheduled/recurring tasks, set it there; otherwise re-paste the prompt on that cadence.
Read my new buyer messages. Attach each order's status and
tracking. Sort into: urgent (angry, deadline, safety, legal),
routine, and FYI. For each urgent and routine message, draft a
reply in my voice using my policies: reship first for lost orders,
refund over $50 needs my approval. Never send anything — queue
drafts for my review, urgent ones first.
EXECUTION — READ CAREFULLY:
Drafts only — you NEVER send a message. Every reply waits for my one-tap approval.
The prompt gets you the shape. The reliable version runs on live data through the MCP — that's steps 1 and 2 above.
Rewrites titles, bullets, and keywords from what converts in your category.
Questions sellers ask
Does it ever send on its own?
Never. Draft-and-approve is the pattern on purpose: your name is on every message, so a human taps send.
How does it learn my voice?
From your sent replies and your edits to its drafts. The more you correct it, the less you need to.
What counts as urgent?
Anger, deadlines, safety words, legal threats, and marketplace-deadline messages — configurable, and it errs toward escalating.
Run this on your store.
Every agent here runs on live FreshCrawl data through the MCP. Start free, connect your LLM, paste the prompt — or get the free Buy Box Loss Report and see the data first.